Manipal Community Connect

Our commitment to Privacy:

We are committed to protecting the privacy rights of individuals whose personal information is provided to us. To affirm our commitment to protect Privacy as well as personal data, we provide this notice explaining our Information Security practices and Policies we follow in the collection, storage, and use of personal data including sensitive personal data as received from providers/users/you under lawful contracts or from persons directly. We ensure all our employees comply with our Privacy and Security policies. Manipal Community Connect has established its policies, standards, and procedures. We created this Privacy Policy to demonstrate our commitment to the protection of providers'/users' privacy and personal information. Providers/Users' use of and access to the Services is subject to this Privacy Policy.

By confirming that you are bound by this privacy policy (by the means provided on this website), by using the services, or by otherwise giving us your information, you agree to the practices and policies outlined in this privacy policy and you hereby consent to our collection, use, process and sharing of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. If you use the services on behalf of someone else (such as your child) or an entity, you represent that you are authorized by such individual or entity to accept this privacy policy on such individual's or entity's behalf.

Collection and processing of personal information:

Personal information including sensitive personal data may be received, processed, or stored by Manipal Community Connect only under valid contracts entered into with providers/users. The types of personal information received by Manipal Community Connect may include the following but are not limited to names, and addresses of natural persons, as well as sensitive personal data such as demographic data like gender, date of birth, etc., password, medical records, and biometric information, etc.

Accessing or correcting your personal information: At any time, the provider can request regarding their own personal information maintained at Manipal Community Connect for various purposes as listed below but not limited to:

General information
Update of personal information
Deletion of personal information

Manipal Community Connect will respond to such requests as soon as possible after confirming the authenticity of the requestor and the request.

How to contact us:

Should you as an information provider have any grievances about the data collected, processed, or stored by Manipal Community Connect, you may reach out to the Grievance Officer with questions or concerns about these Privacy policies as follows:

E-Mail: community.connect@manipalhospitals.com
Postal address: Privacy Officer, The Annexe, #98/2, Rustum Bagh Road, Off HAL Airport Road, Bangalore 560 017 Karnataka | India.

Manipal Community Connect Online Privacy Notice Updated Sept 2018.

This Online Privacy Notice (“Notice”) describes how Manipal Community Connect and its affiliates (“Manipal Community Connect”, “us”, “our” or “we”) collect, use, and share information from or about you through any online interface (e.g., Website or mobile application) owned and controlled by us (the “Site”, meaning singularly, jointly and severally, any Website or Websites). We will use and share any information that we collect from or about you by the Manipal Community Connect Privacy Notice (above), which provides choices in the use and sharing of information. When using any of our Sites, you agree to the terms and conditions of this Notice.

INFORMATION COLLECTION AND USE

All the information provided to us by a Provider/User, including sensitive personal information, is voluntary. Personal Information that we Collect Online “Personal Information” means personally identifiable information such as information you provide, or that others provide to us on your behalf, via forms, surveys, applications, or other online fields including but not limited to name, postal, or email addresses, telephone, fax or mobile numbers.

How We Use Personal Information

You understand that Manipal Community Connect, either itself or with its Partners, may use certain information of yours, which has been designated as 'sensitive personal data or information. We may use Personal Information to:

Respond to your inquiries and fulfill your requests;
Send you important information regarding the Site, changes to our terms, conditions, and policies, and/or other administrative information;
Send you marketing communications that we believe may be of interest to you;
Personalize your experience on the Site;
Allow you to participate in surveys, contests, events and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose Personal Information;
Analyze data for our business purposes, such as audits, medical records, enhancing the Site, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns; Analyse software usage patterns for improving product design and utility;
For commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes
Control risk, to comply with laws and regulations and comply with other legal processes and law enforcement requirements.
For the sale or transfer of such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to our Partners.

Provider hereby consents to such use of such information by Manipal Community Connect and its Partner.

Other Information We Collect Online

“Other Information” is any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual, such as:

Browser information Online Privacy Policy
Information collected through cookies, pixel tags, and other technologies
Demographic information and other information provided by you such as your date of birth;
Aggregated and De-identified Data

How we protect your personal information

To protect your personal information from unauthorized access and use, we use security measures that comply with Indian law. These measures include computer safeguards, Data and Database Encrypting, and secured files and buildings.

How We Collect and Use Other Information

We and our third-party service providers/users, if any, may record, collect and use Other Information in a variety of ways, including:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version, and Internet browser type and version. We use this information to ensure that the Site functions properly and for security purposes. Use of cookies: Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while visiting the Site. We also gather statistical information about the usage of the Site to continually improve the design and functionality, to understand how people use the Site, and to assist us with resolving questions regarding the Site.

You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site.

Use of an analytics and optimization service that tracks and analyzes activity on the Site. We use the information for security purposes, to facilitate navigation, to display information more effectively, to continually improve the design and functionality, and to understand how people use the Site.

Use of pixel tags, web beacons, clear GIFs, or other technologies: These may be used in connection with some Site pages and HTML-formatted email messages to measure the effectiveness of our communications, the success of our marketing campaigns, compile statistics about usage and response rates and to assist us in resolving customer's questions regarding the use of the Site.

IP Address:

Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

Aggregated and De-identified Data: “Aggregated and De-identified Data” is data we may create or compile from various sources, including mouse clicks and movements, scrolling activity, and text you type into the Site. This information is used for business purposes, which may include offering products or services, research, marketing, or analyzing market trends and other purposes consistent with applicable laws.

ADDITIONAL INFORMATION

Law Enforcement

If required by law, we may provide any information we have about you to law enforcement or other government agencies, under a subpoena, warrant, or other order by a court of competent jurisdiction. Where required by applicable law, we will require written documentation of the request and proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Links

The Site may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of other websites to which we link. We do not exercise control over the sites that may be displayed as search results or links from within our Website, Services. These other sites may place their own cookies or other files on the User's computer, collect data or solicit personal information from the User, for which Manipal Community Connect is not responsible or liable. Accordingly, Manipal Community Connect does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Manipal Community Connect guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Manipal Community Connect of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to our Website, you do this entirely at your own risk. You should also be aware that, when you voluntarily disclose personal information in public forums, such information may be collected by others and may result in receiving unsolicited messages. We strongly encourage you to be aware that when you leave our Site you should read the privacy statements of every website that collects personally identifiable information.

CASUAL VISITORS NOTE

No sensitive personal data or information is automatically collected by Manipal Community Connect from any casual visitors of this website, who are merely perusing the website. Nevertheless, certain provisions of this Privacy Policy apply to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately. You are not a casual visitor if you have willingly submitted any personal data or information to Manipal Community Connect through any means, including email, post, or through the registration process on the Website. All such visitors will be deemed to be and will be treated as, Users for this Privacy Policy, in which case, all the statements in this Privacy Policy apply to such persons.

Security

To maintain the accuracy of the Personal Data, as well as to prevent unauthorized access and ensure the correct use of Personal Data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the Personal Data we collect.

We use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data we collect online. When you type in sensitive information, it will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain in DB is securely stored and further protected through our use of appropriate access controls.

In addition, to better protect certain Personal Data, some areas of the website channels are inaccessible unless you supply individually identifiable and verifiable information,

As stated above, in some instances we may entrust Personal Data to third-party service providers/users (including service providers/users outside of your jurisdiction) upon your acceptance, binding them to protect the security of Personal Data and only to use it for the purposes we specify.

Providers' Personal Information is maintained by Manipal Community Connect in electronic form on its or its employee's and partners' equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and offline and implement reasonable security practices and measures including certain managerial, technical, operational, and physical security control measures that are commensurate with the information being collected and the nature of Manipal Community Connect business. Manipal Community Connect makes all User information accessible to its employees only on a need-to-know basis. Notwithstanding the above, Manipal Community Connect is not responsible for the confidentiality, security, or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Manipal Community Connect and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Manipal Community Connect and its Partners including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User, etc.

Choice / Opt-Out

From time to time, we may send you e-mails, e-mail newsletters, or Site news updates alerting you to new features, events, promotions, or services about the Site. If you no longer wish to receive these materials from us, you may opt out of receiving them. We will gladly comply with your removal requests. Opt-Out Procedure: In compliance with the Can-Spam Act, on each marketing email transmitted by the Site, there are instructions for opting out of receiving future emails. Such instructions may include, without limitation: (a) clicking a link on the email which sends a reply to the sender's server instructing the server of the sender's desire to opt-out of future emails, or (b) instructions for mailing a written request to be removed from future emails. All requests to opt out of future emails will be respected.

UPDATES TO THIS ONLINE PRIVACY NOTICE

In the future, we may need to change this Online Privacy Notice or the Manipal Community Connect Consumer Privacy Notice. Please review it periodically. All changes will be made here so that you will always know what information we gather, how we might use that information, and whether we may share it with anyone. Any change to a Privacy Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these revisions acknowledges your receipt of the revision and your agreement to and acceptance of the revised Privacy Notice.

CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website/App and the other Services, and you unconditionally agree that becoming a User of the Website, the App, and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App, and use of the Services are subject to this Privacy Policy and the Terms of Use. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent is not given.